Position Overview & Specifications

Shop Assistant Job Location: British Red Cross, 26-30 Brook Street, Hull HU2 8LA Hours: 14 per week Salary: £18,965 based on 35 hours per week Contract Type: Fixed Term to end December 2023 Are you a retail superstar who’s passionate about helping make a difference? The British Red Cross is looking for a dynamic Shop Assistant to join our friendly charity shop team in Hull. This is a fantastic opportunity to enhance your retail skills whilst contributing to our cause of helping people in the local community, across the UK, and abroad.

Helping people in crisis begins at your local charity shop.

Full of pre-loved clothing, accessories, gifts, and more, our 300 shops across the UK are home to over 6,500 volunteers and 700 paid staff. We’re one big team that loves meeting people from all walks of life.


A day in the life of a Shop Assistant will involve: Working closely with the shop manager, shop staff and volunteers, and other retail teams, to support customers and donors, as well as ensuring targets and objectives are successfully met. You will help present an excellent image of the British Red Cross, providing a brilliant experience and shopping environment for our customers.

Working on the shop floor, you will be the first point of contact for our customers, operate the till, and create eye-catching displays. Behind the scenes, you will be responsible for sorting stock and preparing items for display. "I'm not delivering to a profit target to enhance someone's personal wealth - I'm making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager.
To be a successful Shop Assistant, you’ll need:
  • Previous experience of working in a retail environment and be confident with cash handling duties
  • To be a strong communicator who thrives on delivering excellent customer service and enjoys meeting lots of different people
  • To be commercially savvy, understanding the importance of hitting targets
  • To understand and anticipate each customer's needs and delight them with the service provided
Closing date for application is 23.59 on Thursday 6th July 2023 with interviews to follow. In return for your commitment and expertise, you’ll get:
  • Holidays – You’ll get 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave.
  • Pension scheme– We offer up to 6% contributory pension.
  • Flexible working – We will do what we can to make sure you work in a way that suits you
  • Learning & Development Opportunities – We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.
  • Discounts – You’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.
  • Wellbeing Support – Staff wellbeing is always priority. You’ll have access to mental health and wellbeing support.
  • Team Working – You will be working as part of a team that is supporting our mission of helping people in crisis.
• Cycle2Work -The cycle to work scheme enables you to lease a bicycle.• Season ticket loan – We offer an interest free loan to buy a season ticket for travel between home and work. At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network ,our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network. Connecting human kindness with human crisis