Position Overview & Specifications

Job Summary

We are looking for a positive, confident person to join our team in Kensington. Experience preferred but not essential. Training will be provided.

Responsibilities:

  • Answer phone calls and transfer calls as needed.
  • Answer questions directed at the company or department (s) served by the front office staff.
  • Handle special customer service situations such as complaints, special requests, and complimentary service requests.
  • Work with other staff members to provide exceptional customer service.
  • Welcomes guests and takes care of them from their arrival through to departure.
  • Contributes to guests' permanent satisfaction by providing high quality services throughout their stay.
  • Closing the Day sales. Carry out the night audit.

Working hours:
11pm - 7am

40hours a week

5 days a week

The shifts are based on a flexible duty roster.

Job Type: Full-time

Salary: From £23,920.00 per year

Schedule:

  • 8 hour shift
  • Night shift
  • Overtime

Supplemental pay types:

  • Yearly bonus

Work Location: One location