Position Overview & Specifications

Job Summary

We are looking for a positive, confident person to join our team in Kensington. Experience preferred but not essential. Training will be provided.

Responsibilities:

Answer phone calls and transfer calls as needed.
Answer questions directed at the company or department (s) served by the front office staff.
Handle special customer service situations such as complaints, special requests, and complimentary service requests.
Work with other staff members to provide exceptional customer service.
Welcomes guests and takes care of them from their arrival through to departure.
Contributes to guests' permanent satisfaction by providing high quality services throughout their stay.
Closing the Day sales. Carry out the night audit.

Working hours:
11pm - 7am

40hours a week

5 days a week

The shifts are based on a flexible duty roster.

Job Type: Full-time

Salary: From £23,920.00 per year

Schedule: