Position Overview & Specifications
We are looking for Bilingual English / Dutch Holiday Advisors to join our existing team. Our client offers holiday packages to European customers both online and over the phone.
Our ideal candidate will be someone who has a passion for customer service and a natural ability to influence sales.
Responsibilities:
- Handle incoming calls for both sales and service calls
- Handle service requests in the applications system supplied by the client
- Generate sales through understanding customer needs and creating desire
- Cancel, modify or confirm holidays already sold
- Upsell additional products, services and extended stays
Person Spec:
- Bilingual in Dutch and English
- Excellent customer service
- Have a willing to help and resolve queries
Hours: 37.5 hours between 8am to 8pm Monday to Friday and 8am to 4pm Saturday and Sunday – only 2 weekend days per month
Salary: £10.00 - £11.18 per hour + uncapped commission OTE bonus approximately £5000 per annum
Location : Canary Wharf - Hybrid working 1 day in the office per week the rest is working from home
Our aim is to contact all successful applications within 5 days of receiving your application. Should you not of heard within 5 days, please feel free to contact us to confirm that your application has been received
Job Types: Full-time, Permanent
Salary: £21,000.00-£22,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Private medical insurance
- Referral programme
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Experience:
- customer service: 1 year (preferred)
Language:
- Dutch (required)
Work Location: Hybrid remote in London