Position Overview & Specifications

Description

For more than 55 years, Sullair has been on the leading edge of compressed air solutions. We were one of the first to execute rotary screw technology in our air compressors, and our machines are famous all over the world for their legendary durability.

Sullair was founded in Michigan City, Indiana in 1965, and has since expanded with a broad international network to serve customers in every corner of the globe. As of July 2017, Sullair became a Hitachi Group Company.

Summary:

We are looking for the right individual to join our close-knit administration team in Sunderland. Working within the Sales team spread out across Europe, Middle East & Africa, you will be supporting them with duties such as pricing, lead time enquiries and order management. The role will consist of primarily handling all spare parts and complete product (compressors, dryers & filters) queries among other general administrative tasks.

The right candidate will be able to work independently, show initiative and be a go getter. The right candidate should be robust, capable of handling a challenging and fast pace environment.

Duties:

Reviewing orders for accuracy – checking pricing, availability of parts, billing & shipping address.
Order processing of spare parts and complete product orders using SAP ERP system
Configuring machines based on specifications provided by product specialists and distributors
Responding to pricing, lead time and general enquiries from existing and new customers
Liaising with various technical departments across multiple sites worldwide for assistance based on technical enquiries received from distributors
Notify customers on progress of orders and when ready to ship
Verifying documents package when orders are ready to ship
Investigating and resolving dispute resolutions (wrong part shipped, short shipment, damaged delivery)
Maintaining the ERP system up to date

Experience & Qualifications:

Excellent communicator & team player
Good IT skills required
Understanding/experience in international shipping

Our Values

We are proud to say we are an equal opportunity employer and are proud of Japanese heritage, with our values expressed through the Hitachi Spirit:
Wa – Harmony, Trust, Respect
Makoto – Sincerity, Fairness, Honesty, Integrity
Kaitakusha-Seishin – Pioneering Spirit, Challenge

Company Funded Benefits

Generous holiday entitlement - with the option to buy up to 8 days extra per year
A holiday banking scheme allowing you to bank untaken holiday to use another year
Group Personal Pension
Private Medical Insurance with self-funded option to increase cover to include family members
Employee Assistance Programme available to all employees plus immediate family
Personal Accident Insurance

Voluntary Benefits (funded by employee) including;