Position Overview & Specifications
MISSION OF THE POSITION
The Beauty Advisor is our KIKO Ambassador responsible to drive customer experience, sales and business KPIs in line with the KIKO Brand Strategy.
MAIN RESPONSIBILITIES CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT
– Deliver outstanding service by engaging, connecting and servicing all visitors with the right behavior (attitude, outfit and make-up look in line with KIKO standards).
– Deliver business goals as defined with the Store Manager (Customer Experience, Sales, KPIs)
– Satisfy Customer’s needs with cross-selling products.
– Completion of all BeKIKO dossiers, quizzes and training elements
– Update Management with any issues that require solving in order to deliver the highest Customer experience and KPI results (E.g. Trends, Stock, Housekeeping etc.).
– As a full-time employee you may have the opportunity to undertake responsibilities as a ‘Beauty Tutor’ assisting the Store Manager in training the store team.
_ PROCEDURES & POLICIES EXECUTION_
Guarantee that store is compliant with all KIKO standards
Guarantee KIKO standards and procedures as defined in KIKO STORE BOOK and explained by the Store Manager.
Contribute to maintain qualitative standards in terms of image (layout, merchandising and proper housekeeping of the Store) and quality standards of KIKO Customer Care. – Guarantee the constant updating on market trends.
Job Types: Full-time, Permanent
Salary: £10.80 per hour
Benefits:
- Employee discount
- Store discount
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Covent Garden: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Beauty Sales Assistants: 1 year (preferred)
Work Location: In person
Reference ID: Central BA
Expected start date: 31/05/2023