Position Overview & Specifications

We are looking for a Full time Spa Receptionist to join our team at tRiBe Spa within Lanelay Hall Hotel & Spa

We are a busy independent hotel just on the outskirts of Cardiff, South Wales offering 19 individually designed bedrooms, a busy Sir Christopher Cole Restaurant, Terry Edwards bar & Lounge, fantastic function Suites and the tRiBe Spa

Duties include:

  • Ensure each guest is welcomed with a smile and are well looked after
  • Product and treatment recommendations with a strong retail focus
  • Experience in retail is essential, beauty and spa background a bonus
  • Work towards achieving daily targets
  • Great communication with guests, colleagues and management
  • Ensure open/close procedures are completed correctly
  • Keeping the spa clean and tidy during the day
  • Support the daily Spa operation
  • Answering phone calls
  • Taking drink orders and serving around the spa area
  • Checking In/Out guests

Job Type: Full-time

Salary: £10.60 per hour

Benefits:

  • Discounted or free food
  • On-site parking

Schedule:

  • 8 hour shift
  • Day shift
  • Overtime
  • Weekend availability

Supplemental pay types:

  • Bonus scheme
  • Tips

Experience:

  • Retail sales: 1 year (required)
  • Customer service: 1 year (required)

Work Location: In person