Position Overview & Specifications

Situated on the outskirts of Barnsley, the newly refurbished Tankersley Manor Hotel & Spa boasts 98 bedrooms, a spectacular alfresco tipi dining concept, the Brasserie restaurant & bar operation plus numerous function facilities for events and weddings. Located within a 15-minute drive from Sheffield, this fabulous property really is the hotel of choice for weddings & events in South Yorkshire & surrounding areas.

We are looking for enthusiastic & hard working individuals to join our friendly reservations team. We are looking for a passion for customer service, an eye for detail.

You will be required to deal with clients from their initial enquiry through to their stay at the hotel,

Responsibilities include:

Communicating with potential and repeat guests
Using the telephone and online booking systems
Making and assisting with reservations including spa breaks, leisure and business stays
Contributing towards sales for bedroom occupancy targets
You must be able to pro-actively identify the customer’s needs, build relationships & deliver customer service with a big smile!

If you are looking for a new challenge & believe you have the passion & the enthusiasm to help drive our business forward, we would love to hear from you!

Opera PMS / Opera S&C trained users would be preferable, however not necessary. Friendly personality & a can-do attitude are compulsory.

In return, we are offering a rewarding role with scope for career progression along with:

A fun environment where you will receive training and support to develop and progress
28 days annual leave (rising to 33 days after 5 years)
Free meal whilst on duty
Free use of our on-site gym and discounted spa treatments
Discounted accommodation, food and drink in our 5 beautiful hotels across the country
Discounted accommodation worldwide in ACCOR properties
Free car parking

If you have the skills and experience that we are looking for then we would be very interested to discuss your application in greater detail

Job Types: Full-time, Permanent

Salary: £11.17 per hour

Benefits: