Contact Centre Team Manager

Do you have the desire for self improvement and assist others in their development? If this sounds like you then this is an opportunity you can not miss!

Location: Enderby, Leicester

Rate of pay: £12.99 per hour ( plus an additional £1 when working at the weekend)

Shift available: Wednesday to Friday 11.30am to 9pm & Saturday 8.30am to 6pm (36 hours)

Benefits:

• Full training and exciting opportunities for further career progression
• Free onsite parking
• Restaurants with great food at amazing prices
• Optional overtime to boost your salary
• Onsite staff shops with NEXT and branded clothes discounted by up to 75%
• Great pension scheme
• 25% discount on all NEXT merchandise
• Fantastic NEXT sharesave scheme
• An opportunity to enhance your salary through our competitive bonus scheme!

About the team:

Working within the International department, you’ll inspire outstanding operational performance, through leading by example and providing clear direction and effective leadership.

Dedicated to your team’s development, you’ll set objectives, provide constructive feedback and coach your team to achieve standards in line with company goals.

Team Managers will actively motivate, coach and manage 11 - 15 individuals within their respective teams and wider departments to provide exceptional customer service (no sales), agreeing objectives and measures to deliver excellent return on investment.

You really can make a difference.

You will:

Manage, motivate and develop a team to ensure they are delivering exceptional customer service.

Set objectives and provide constructive feedback as well as coaching your team to achieve standards inline with company values.

Encourage success and contribute to the delivery of great service to ensure the Next brand remains strong.

Build strong relationships to enable a positive working environment.

About you:

Have experience of managing people, preferably within a contact centre environment.

Plan and manage your tasks in order to meet deadlines.

Have a positive and confident approach and be able to use your own initiative to handle all possible situations.

Have an analytical mind-set with strong attention to detail.

Able to make decisions confidently even when facing changing priorities.

Terms and Conditions:

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role within the last 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

Job Types: Full-time, Permanent

Salary: From £12.99 per hour

Benefits:

• Company events
• Company pension
• Employee discount
• On-site parking
• Store discount

Schedule:

• Day shift

Supplemental pay types:

• Bonus scheme
• Quarterly bonus

Experience:

• Customer Service: 1 year (required)
• Team management: 1 year (required)

Work Location: One location