Position Overview & Specifications

We are seeking a customer service representative who has previous experience in a similar role and a keen interest in computers. The successful candidate will be responsible for responding to customer calls, emails and chat service requests and troubleshooting issues related to our product. A previous background in the technology industry is preferred for this position, along with excellent communication skills, administrative skills and an eagerness to learn more about the business.

Responsibilities:

  • Communicate and collaborate with colleagues to ensure customers are helped in a timely manner.
  • The ability to solve problems, and be an innovative thinker.
  • Handle incoming calls, emails and chat requests in a timely manner.
  • Provide work related information to customers.
  • Assist customers with issues in a friendly and helpful manner.
  • Adhere to the HIPAA Privacy Rule and other relevant laws, regulations and standards.
  • Communicate with clients by email, phone, or in person.
  • Handle customer requests in a timely manner.

If you have experience as a customer service team leader this would be advantageous.

Job Type: Full-time

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Application question(s):

  • Salary Expectations
  • How many years customer service experience do you have?

Work Location: Remote