Position Overview & Specifications

We are looking for a happy, enthusiastic person to assist the Office Manager, sort product returns and undertake office administration. The job is based in the Warehouse in Livingston.


Duties include, but not limited to:


  • Assisting the Office Manager and supporting the wider team in their roles
  • Using IMS system to generate and print orders as required
  • Carrying out administration tasks/data entry for warehouse and customer services
  • Organising and documenting Snag’s returns department, which includes RTS, agreed customer exchanges and clothing returns
  • Quality Control – inspect garments and tights for faults
  • Steam and reprocess clothing returns for resale
  • File and archive accurate records
  • Making and processing orders on behalf of other departments and ensuring they go out correctly
  • Assisting with any other tasks that may arise

Requirements –


  • Administrative experience
  • Comprehensive PC skills, especially in use of email
  • Full training will be provided in use of our systems.
  • Proficiency in Microsoft Office
  • Good communication skills, both verbal and written
  • Exceptional organisation skills
  • Professional telephone manner
  • Mathematical skills
  • Excellent customer care skills
  • Ability to prioritise effectively
  • Keen attention to detail
  • Ability to work well under pressure
  • Excellent time management skills
  • Knowledge of GDPR and able to adhere accordingly
  • Excellent and accurate data entry skills
  • Positive attitude
  • Reliable and dependable