Position Overview & Specifications

  • Developing professional customer relationships, responding appropriately to customer requests and concerns.
  • Deliver a positive experience.
  • Be able to investigate client concerns of the complaint product and provide a diagnostic service.
  • Maximise opportunities on sales by notifying clients of promotions.
  • Quote and agree fees for repairs and replacement of products, diagnostic services and products on sale.
  • To effectively communicate and share openly relevant business information, targets, results with your supervison.
  • Advise on and agree on turn around time/lead time and collection and delivery of repaired and other products.

•Maintain knowledge of current and upcoming products including specification, pricing and features.

  • Have the ability to effectively resolve customer disputes and complaints.
  • Help develop and implement sales strategies to meet and exceed sales targets.
  • Possess and utilise knowledge of the product and company.

Job Type: Full-time

Salary: From £26,000.00 per year

Benefits:

  • Flexitime
  • Language training provided
  • Work from home

Flexible Language Requirement:

  • English not required

Schedule:

  • Flexitime

Ability to commute/relocate:

  • Rayleigh: reliably commute or plan to relocate before starting work (required)

Experience:

  • Retail sales (preferred)
  • customer service (preferred)

Work Location: Hybrid remote in Rayleigh

Reference ID: Technical assistant