Position Overview & Specifications

JOB DESCRIPTION

Location: Holland Park School Shop Salary: Competitive Salary

Hours: Part Time

This role is based within Holland Park School, Airlie Gardens, London, W8 7AF

Main purpose of the role


  • To ensure a smooth and daily operation of the school shop. Responsible for managing a team, providing the highest level of customer service.

Primary Responsibilities


  • To ensure that the shop achieves high standards in all areas, including exterior, shopfloor and stock areas.
  • Ensure all transfers are completed smoothly.
  • Responsible for ensuring all back order spreadsheets are completed accurately and customers are notified accordingly.
  • Settle all complaints in line with company guidelines
  • Answer the telephone, to take customer orders or answer queries.
  • Process web-orders
  • Put sales through the till and cash up at the end of the day.
  • Put through refunds for faulty goods and returns

Knowledge/Skills

  • In depth knowledge of the uniform and sportswear requirements for the school
  • Microsoft office

HOW TO APPLY

Name: Laura Gellatly

Email: lauragellatly@stevensons.co.uk