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Position Overview & Specifications
We collaborate with a respected company in the insurance sector who is looking for a Service Desk Analyst (1st and 2nd line support) to join them on a 6 month contract initially. There is possibility for extension or permanent progression in the future.
Role: Service Desk Analyst
Location: London - near Aldgate station
Work model – hybrid – 3 days on site and 2 days from home
Daily rate: £230 - £240 (inside IR35)
Contract length: 6 months + extension
Job specification:
Act as a point of contact and log all incoming calls to the service desk
Ensure all issues are correctly logged, assigned, and resolved.
Accurately record the information in the IT service management (ITSM) tool and maintain the Asset Register.
Ensure that all tickets are assigned to the correct resolver team.
Tech skills:
Windows OS
Mac OS X
Microsoft 365 suite
M365 Administration
Microsoft Exchange Administration
Azure AD (non-Azure AD experience also suitable)
VOIP & Call Centre software
ITIL Framework
ITSM tooling (e.g., Hornbill – is a plus, ServiceNow, Freshdesk, JIRA)
Mobile devices (iOS & Android)
Video Conferencing
Information Security awareness
Please apply now for immediate consideration.
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🛂United Kingdom Skilled Worker & Right to Work Guide
UK positions require valid Right to Work. For sponsored visas under the points-based immigration system, the employer must hold an active A-rated Home Office sponsor license and issue a Certificate of Sponsorship (CoS) meeting minimum income thresholds (£38,700 or going rate).