Position Overview & Specifications

The ideal candidate for this position will be a natural leader and have a genuine passion for customer service. The successful applicant will be responsible for greeting guests, answering phones and performing administrative tasks. Previous experience is not required.

Responsibilities:

  • Recognise and greet guests by name.
  • Answer questions regarding hotel policies and services.
  • Open mail and sort it into the correct bins; operate a computer; prepare reports; and operate a photocopier.
  • Give directions to guests by using maps or providing directions via the computer.
  • Provide the guests with a wake-up call, answer the telephone, answer guest questions in person or over the telephone, message guests rooms, accept deliveries for guests; order alternative accommodations for customers without rooms; take messages for visitors who cannot be located by the manager or staff of a hotel.
  • Keep records of all calls received and placed, including messages delivered to guests.

Job Types: Full-time, Part-time
Part-time hours: 40 per week

Salary: £10.42-£11.00 per hour

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Gym membership

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus scheme
  • Commission pay
  • Performance bonus
  • Tips
  • Yearly bonus

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person