Position Overview & Specifications

Customer Service Advisor/ IT Support
Full Time/Permanent
Trafford Park
£23,000 salary
Hybrid

Start Date: May 2023

Role:

  • You will be speaking to clients via phone, live chat and email
  • You will act as the prime customer contact point for all query types
  • Keeping clients up to date throughout
  • Escalating issues in a timely manner
  • Handle and resolve end to end customer enquiries aiming for a first time fix
  • Clearly communicate timelines
  • Liaise with internal teams
  • Actively manage the back office/admin to make sure that customer service levels are met

Benefits:

  • 25 days holiday + Bank Holidays
  • Option to buy/sell holiday days
  • Great progression opportunities - move to management of specialize within a certain team
  • Company bonus
  • Pension Scheme
  • Life Assurance
  • Income protection
  • Childcare vouchers
  • Enhanced maternity/adoption leave
  • Online discounts
  • Eyecare vouchers

Job Types: Full-time, Permanent

Salary: From £23,000.00 per year

Benefits:

  • Free parking
  • On-site parking

Schedule:

  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Commission pay
  • Yearly bonus

Work Location: In person